Support Center

Ask our team, dig into documentation, or get in touch.

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Choose the channel that fits your question.

Quick answers from our team during business hours.

Best for detailed questions, screenshots, or account-specific issues.

Setup guides, integrations, and platform reference.

Talk to a Loyco specialist. Have your account name handy when you call.

Outside opening hours? Send us an email at support@loyco.no and we'll get back to you the next business day.

How do I reset a member's points balance?
Open the member in the Loyco dashboard, go to the Points tab, and choose Adjust balance. Adjustments are logged for audit.
Can I run multiple loyalty programs in parallel?
Yes. Each brand or property can run its own program with separate rules, tiers, and rewards under one Loyco account.
Where do I report a bug or outage?
For urgent issues, email support@loyco.no with the property name, time, and a short description. For non-urgent issues, use the chat above.
Do you offer onboarding for new properties?
Every new customer gets a guided onboarding with a customer success manager. Reach out to your account contact or book a call below.

Still stuck? Contact us.